When will I receive my item?
A: All orders are processed within 3 business days. Estimated delivery time is 3-8 business days. Delivery time frames vary by postcode. When your order is processed and a tracking number is available, you will receive an email with tracking information.
Where do you ship from?
A: All products are shipped from within Australia.
Where do you ship to?
A: Currently we only ship to Australia.
Do you ship internationally?
A: Dekkies does not ship internationally.
I need to return/exchange an item?
A: Dekkies is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Where do you get your items from?
A: Our products are sourced from suppliers within Australia.
Can I cancel/change my order?
A: Yes, however your order can only be cancelled or changed if it has not been processed or shipped.